Have you heard of Cash America? It's a retail chain that offers its customers a wide variety of services, such as money orders, pawn loans, and check cashing. But what about their return policy? Are you allowed to return items for a refund, or are there certain conditions that you need to meet?
In this article, we'll take an in-depth look at Cash America's return policy and answer all your pressing questions. So, let's get started!
Understanding Cash America's Return Policy
Cash America has a straightforward return policy that you can use when you need to return an item. The key points of the policy are:
- You can return most items within 14 days of purchase, as long as they are in new and unused condition with original packaging.
- Some items may be covered by a manufacturer's warranty and so may be eligible for an exchange or repair.
- Special orders and some items, such as electronics and jewelry, may not be eligible for a return.
- If you do return an item, you will be refunded the purchase price, minus any original shipping or handling costs and any applicable restocking fees.
It's important to note that Cash America reserves the right to refuse a return if it does not meet their requirements, so be sure to read the full policy before you make a purchase.
Returns Process
Once you have determined that your item is eligible for a return, the next step is to follow the returns process. The process will vary depending on whether you purchased the item in store or online, but in general, you will need to do the following:
- In store: Bring the item to the original store of purchase and present your receipt or proof of purchase. If you do not have a receipt, the store may be able to look up your purchase in their system.
- Online: Call or email the customer service department to request a return authorization number. You will need to provide your name, address, and order number. Once you have the return authorization number, follow the instructions provided by customer service to return the item.
Once the item has been received and inspected, you will receive a refund in the form of store credit, unless you specifically requested a cash refund.
Exceptions to the Return Policy
There are some exceptions to Cash America's return policy that you should keep in mind. These exceptions include:
- Items with a manufacturer's warranty may be eligible for an exchange or repair, but not a refund.
- Special orders, such as custom-made jewelry or engraved items, are not eligible for a return.
- Items purchased with a store credit are not eligible for a return.
- Items that have been opened or used may not be eligible for a return or may incur a restocking fee.
Additional Points
Before you make a purchase from Cash America, it's important to make sure that you understand their return policy and any exceptions that may apply. This will help ensure that you are able to return any items that you are not satisfied with and get your money back. Additionally, it's worth noting that Cash America offers a satisfaction guarantee. If you are not happy with your purchase, you can return it within 14 days for a full refund, minus any applicable shipping or handling costs.
Closing Message
In conclusion, Cash America's return policy is straightforward and easy to understand. As long as you make sure that your items are eligible for a return and follow the correct process, you should have no trouble receiving a refund. So, if you're thinking of making a purchase from Cash America, make sure you read their policy first and get all the details you need.