Many savvy shoppers love using Ibotta, the popular cashback shopping app, to earn extra cash on their everyday purchases. But sometimes, shoppers may notice that their Ibotta cash back is missing. If you've experienced this - don't worry! In this article, we'll explain why your cash back isn't showing up and provide some steps to take to make sure you get your cash rewards.
Where Did My Cash Back Go?
There are several reasons why your cash back may not be showing up in your Ibotta account. The most common reasons are:
You didn’t make a qualifying purchase.
You didn’t follow all the steps necessary to qualify for the cash back.
You used a coupon or discount code that wasn’t listed in your Ibotta app.
You didn’t scan your receipt within the time limit.
You made a refund or return on your qualifying purchase.
Check Your Purchase History
If you’ve made a qualifying purchase, but you don’t see your cash back in your account, the first step is to check your purchase history. To do this, open your Ibotta app and select “purchase history” at the bottom of the home screen. This will show you all the purchases that you’ve made and the status of your cash back.If you don’t see your purchase on the list, then you may need to verify your purchase by taking a photo of your receipt. To do this, select “verify my purchase” on the home screen and follow the steps to upload a photo of your receipt.
Contact Ibotta Support
If you’ve verified your purchase and you still don’t see your cash back, then you should contact Ibotta’s customer support team. To do this, open your Ibotta app and select “Help & Support” at the bottom of the home screen. Then select “contact us” from the list of options.You can then fill out a form to submit a request and the customer support team will get back to you within 24 hours. You can also reach out to Ibotta’s customer support team via email or through their social media channels.
Reclaim Your Missing Cash Back
If you’ve contacted Ibotta’s customer support team and you still don’t see your cash back, then you should consider filing a dispute. To do this, open your Ibotta app and select “Help & Support” at the bottom of the home screen. Then select “file a dispute” from the list of options.Filing a dispute will allow you to provide additional information about your purchase and submit any proof that you have, such as photos of your receipt or a copy of your bank statement showing the purchase. Once you’ve submitted the dispute, Ibotta’s customer support team will review it and get back to you as soon as possible.
Closing Message
If your Ibotta cash back is missing, don't panic - there are steps you can take to get it back. Make sure to check your purchase history and contact Ibotta’s customer support team right away if you don’t see your cash back. If all else fails, you can always file a dispute to reclaim your missing cash back. Good luck!